Telephone Preference Service
The free opt out service enabling you to record your preference on the official register and not receive unsolicited sales or marketing calls.
This free service gives you the opportunity to opt out of receiving unsolicited calls. Once registration is complete telemarketers are legally bound not to call you.Find out more
The Telephone Preference Service is a free service which enables you to join the official register to opt out of unsolicited sales and marketing calls.Find out more
Tell us about it. We're happy to handle your complaint and it will be included in our regular report to the Information Commissioner's Office.Find out more
What is TPS?

The Telephone Preference Service (TPS) is a central opt out register whereby individuals can register their wish not to receive unsolicited sales and marketing telephone calls. It is a legal requirement that companies do not make such calls to numbers registered on the TPS.

The original legislation was introduced in May 1999. It has subsequently been updated and now the relevant legislation is the Privacy and Electronic (EC Directive) Regulations 2003.

Who can register?

The term individual includes consumers at their residential address, sole traders and, except in Scotland, partnerships.

How long will it take to become effective?

Once a number has been registered it will become effective in 28 days.

Is there any charge for registering?

No, it's free to register on the TPS.

Who pays for TPS?

No money is received from the Government to run the Service, the direct marketing industry pays for it.

Do I need to renew my subscription with the TPS?

If you have registered a residential number or a number belonging to a sole trader or (except in Scotland) partnership, you do not need to renew. However, if you have registered a number on to the Corporate TPS belonging to a Limited company, Plc or other large organisation, you are required to renew annually. In this case TPS will send you an e-mail each year to notify you of this. Failure to renew will result in your number(s) being removed from the CTPS data file. Please be aware that if you change your telephone package, obtained broadband or change telephone line service provider for example, we may receive notice from your current/old line service provider that your line has been made inactive. In this case your number would be removed from the file as the service is only intended for live numbers

Stop those unwanted sales and marketing calls. It's a free service and only takes a minute.
Tell us about your experiences and we'll be happy to let you know how we can help.