MPS - Mailing Preference Service

Complaints

How to complain

If you still receive unsolicited mailings despite your registration with the Mailing Preference Service you may like to take advantage of our complaint handling service.

We would need a full copy of the mailing in question including the envelope. The envelope is important as it often has a code on it which helps the mailer identify the source of your name and address.

We will write to the company concerned and ask for an explanation as to why the mailing was sent. If it is a breach of the British Codes of Advertising and Sales Promotion we pass the complaint to the Advertising Standards Authority for action.

Please fill in the on-line complaint form

Please note

The MPS will not stop mail if you are a customer of a company or have requested information from them in the past.

The MPS cannot prevent delivery of unaddressed mail or mail addressed to 'The Occupier'.

  • How does MPS Work?

  • How does MPS Work?

    When a company or charity wants to contact potential new customers they aim to contact people whose characteristics match their current customers.

  • How does MPS Work?

    Once a company or charity has identified the characteristics of potential customers or donors it will purchase lists of customers that match those characteristics.

    New Mothers

    Mailing List

    • Mrs P Jones - Wales
    • Mrs M Hollyman - Essex
    • Mrs M Amos - Suffolk
    • Miss P Dale - Hertfordshire
    • Mrs S Saunders - Derbyshire
    • Mrs N Newman - Essex
    • Mrs T Cowan - Somerset
    • Mrs J Pearman - Hertfordshire
    • Miss M Hedges - London
    • Miss F Skaanild - Oxfordshire
    • Miss J Compton - Cambridgeshire

  • How does MPS Work?

    To make sure consumers registered on the MPS are not sent the mailing, the prospect mailing list is cleaned against the MPS file.

    If there is a match between a consumer’s name and address on the mailing list and on the MPS the company knows not to send the mailing to that consumer.

    It saves companies money not to contact people who have indicated they are not interested in receiving mail.

    New Mothers

    Mailing List

    • Mrs P Jones - Wales
    • Mrs M Hollyman - Essex
    • Mrs M Amos - Suffolk
    • Miss P Dale - Hertfordshire
    • Mrs S Saunders - Derbyshire
    • Mrs N Newman - Essex
    • Mrs T Cowan - Somerset
    • Mrs J Pearman - Hertfordshire
    • Miss M Hedges - London
    • Miss F Skaanild - Oxfordshire
    • Miss J Compton - Cambridgeshire

    MPS - File

    • Mrs P Jones - Wales
    • Mrs M Hollyman - Essex
    • Mrs M Amos - Suffolk
    • Miss P Dale - Hertfordshire
    • Mrs S Saunders - Derbyshire
    • Mrs N Newman - Essex
    • Mrs T Cowan - Somerset
    • Mrs J Pearman - Hertfordshire
    • Miss M Hedges - London
    • Miss F Skaanild - Oxfordshire
    • Miss J Compton - Cambridgeshire

  • How does MPS Work?

    A mailing campaign can take several weeks to prepare. Selection of the lists to be mailed is one of the first stages in preparation of a campaign.

    That’s why it can take 2 - 4 months for a registration on MPS to have a full effect, you will however notice a gradual change over this period.

    • First Month
    • Second Month
    • Third Month
    • Fourth Month

  • How does MPS Work?

    The Mailing Preference Service will stop personally addressed unsolicited mail, you can still expect to receive mailings from companies you have done businesses with and charities whom you have contacted.

    You may also receive mail from small local companies. If you would like these mailing to be stopped, you must notify these companies directly. We cannot guarantee that overseas mailings will be stopped.

    The MPS stops personally addressed unsolicited mail
    Contact local companies to stop their mailings

  • How does MPS Work?

    The Mailing Preference Service is fully supported by the Direct Mail industry.

    The Service provides a valuable free service to everyone who wants to have a say about the post they receive.

    Click Here to Register