Problems with Mailings from Overseas?

Unfortunately the Mailing Preference Service (MPS) cannot take complaints about mailings that originate from overseas, as our service is limited to UK organisations.

If the mailing you received was from a reputable organization sending out advertising mail you can contact the Advertising Standards Authority (ASA), their details are below.

The Advertising Standards Authority (ASA), which administers the CAP Codes may also be able to help you further. The ASA recommend that you first write to the company concerned and if your requests are unsuccessful contact them.

The ASA is a founder member of the European Advertising Standards Alliance, a Brussels-base organisation of 18 member countries who are responsible for regulating the content of their national advertising. If a complaint is made to the ASA about an advertisement appearing in the UK that was published in another EASA member country, the Authority will ensure that it is dealt with by the appropriate national regulatory body.

Should you wish to contact the ASA directly their address is:

Mid City Place
71 High Holborn
London, WC1V 6QT
Tel: 020 7492 2222.

You may also wish to seek advice from

Competition & Markets Authority, Citizens Advice
3rd Floor North
200 Aldersgate Street
London, EC1A 4HD

If you think that the mailing you received was a scam or fraudulent in some way the you can report it to Action Fraud via by using online fraud reporting tool, or by speaking to a specialist fraud advisers on 0300 123 2040.