Unaddressed

We are unable to stop un-addressed leaflets etc. you should write to: Door to Door Opt Outs, Royal Mail, Kings Mead House, Oxpens Road, Oxford, OX1 1RX, T: 0345 266 0858 or E: optout@royalmail.com

Handwritten

The British Code of Advertising, Sales Promotion and Direct Marketing apply to computerised mailing lists only. If the address panel on the mailing you have received is handwritten we are unable to take any further action on your behalf. In this instance I would suggest that you contact the company direct asking them to confirm suppression of your details.

Not personally addressed

Mailings addressed to “The Occupier”, “The Householder” etc can only be stopped by contacting the mailers directly asking them to suppress your address details from their listings.

Overseas

Unfortunately the Mailing Preference Service (MPS) cannot take complaints about mailings that originate from overseas, as our service is limited to UK organisations.

If the mailing you received was from a reputable organisation sending out advertising mail you can contact the Advertising Standards Authority (ASA), their details are below.

The Advertising Standards Authority (ASA), which administers the CAP Codes may also be able to help you further. The ASA recommend that you first write to the company concerned and if your requests are unsuccessful contact them.

The ASA is a founder member of the European Advertising Standards Alliance, a Brussels-base organisation of 18 member countries who are responsible for regulating the content of their national advertising. If a complaint is made to the ASA about an advertisement appearing in the UK that was published in another EASA member country, the Authority will ensure that it is dealt with by the appropriate national regulatory body.

Should you wish to contact the ASA directly their address is: Mid City Place, 71 High Holborn, London, WC1V 6QT Tel: 020 7492 2222.

Scam Mailings

If you think that the mailing you received was a scam or fraudulent in some way the you can report it to Action Fraud via www.actionfraud.police.uk by using online fraud reporting tool, or by speaking to a specialist fraud advisers on 0300 123 2040.

Action Fraud exists to ensure that victims of fraud have a central place to go to in order to report crime and get advice and support. They are committed to providing the best service possible to victims of fraud and those who need advice.

Their partnership with the charity Victim Support is central to this commitment and this is why everyone who reports a fraud to them has the option to receive support from the charity afterwards.

The Victims’ Code also makes an enhanced service available to vulnerable victims. Under the code, a vulnerable victim is classified as:

• anyone under the age of 17 at the time of the offence
• anyone who is suffering from a mental disorder within the meaning of the Mental Health Act 1983
• those with a significant impairment of intelligence and social functioning
• those with a physical disability or who suffer from a mental disorder.

If you want to contact Action Fraud on behalf of a vulnerable victim, they will provide an enhanced service to help. Please make it clear that you are contacting them on behalf of a vulnerable victim.

Business to Business

The mailing you supplied contained a business name/job title in the address panel and the MPS Suppression File is intended for consumers (not businesses) at their residential address in the United Kingdom (including the Channel Islands and Isle of Man). Direct Mailers are not obliged to screen business lists against the MPS.

Where business to business mailings are concerned, it is the mailer you need to contact, please remember it can take a month or two for such requests to take effect as mailings are often prepared well in advance.

Debt Collection

The Mailing Preference Service aims to reduce personally addressed unsolicited direct mail and is unable to stop mail from Debt Collection Agencies since they are chasing an outstanding debt rather than selling their products or services. If you wish to stop this type of mail, you will need to contact the company directly.

Political

Where mailings from political parties are concerned, it is the mailer you need to contact. MPS does not cover government circulars or policy mailings from political parties, as it is not thought appropriate that we come between government and population or MPs and constituents.

Not Personally addressed

Mailings addressed to “The Occupier”, “The Householder”, The “Car Owner” etc can only be stopped by contacting the mailers directly asking them to suppress your address details from their listings.