Make a Complaint

In order to proceed with the following complaint form we require an electronic copy of the mailing, complete with your name and address as displayed on the mailing.

You can scan a copy of the mailing or if you have a smart phone or device you can take a photo of the mailing and email it to us directly after completing this complaint form.

If you are unable to send us an electronic copy of the mailing, please do not proceed with the form but send us a postal copy to our free post address below.

Mailing Preference Service
MPS FREEPOST LON20771
London
W1E 0ZT

Using the Freepost address will delay a response

MPS Complaint Department
Mailing Preference Service
DMA House
70 Margaret Street
London
W1W 8SS

Unaddressed

We are unable to stop un-addressed leaflets etc. you should write to: Door to Door Opt Outs, Royal Mail, Kings Mead House, Oxpens Road, Oxford, OX1 1RX, T: 0345 266 0858 or E: optout@royalmail.com

Handwritten

The British Code of Advertising, Sales Promotion and Direct Marketing apply to computerised mailing lists only. If the address panel on the mailing you have received is handwritten we are unable to take any further action on your behalf. In this instance I would suggest that you contact the company direct asking them to confirm suppression of your details.

Not personally addressed

Mailings addressed to “The Occupier”, “The Householder” etc can only be stopped by contacting the mailers directly asking them to suppress your address details from their listings.

Overseas

Unfortunately the Mailing Preference Service (MPS) cannot take complaints about mailings that originate from overseas, as our service is limited to UK organisations.

If the mailing you received was from a reputable organisation sending out advertising mail you can contact the Advertising Standards Authority (ASA), their details are below.

The Advertising Standards Authority (ASA), which administers the CAP Codes may also be able to help you further. The ASA recommend that you first write to the company concerned and if your requests are unsuccessful contact them.

The ASA is a founder member of the European Advertising Standards Alliance, a Brussels-base organisation of 18 member countries who are responsible for regulating the content of their national advertising. If a complaint is made to the ASA about an advertisement appearing in the UK that was published in another EASA member country, the Authority will ensure that it is dealt with by the appropriate national regulatory body.

Should you wish to contact the ASA directly their address is: Mid City Place, 71 High Holborn, London, WC1V 6QT Tel: 020 7492 2222.

Scam Mailings

If you think that the mailing you received was a scam or fraudulent in some way the you can report it to Action Fraud via www.actionfraud.police.uk by using online fraud reporting tool, or by speaking to a specialist fraud advisers on 0300 123 2040.

Action Fraud exists to ensure that victims of fraud have a central place to go to in order to report crime and get advice and support. They are committed to providing the best service possible to victims of fraud and those who need advice.

Their partnership with the charity Victim Support is central to this commitment and this is why everyone who reports a fraud to them has the option to receive support from the charity afterwards.

The Victims’ Code also makes an enhanced service available to vulnerable victims. Under the code, a vulnerable victim is classified as:

  • anyone under the age of 17 at the time of the offence
  • anyone who is suffering from a mental disorder within the meaning of the Mental Health Act 1983
  • those with a significant impairment of intelligence and social functioning
  • those with a physical disability or who suffer from a mental disorder.

If you want to contact Action Fraud on behalf of a vulnerable victim, they will provide an enhanced service to help. Please make it clear that you are contacting them on behalf of a vulnerable victim.

Business to Business

The mailing you supplied contained a business name/job title in the address panel and the MPS Suppression File is intended for consumers (not businesses) at their residential address in the United Kingdom (including the Channel Islands and Isle of Man). Direct Mailers are not obliged to screen business lists against the MPS.

Where business to business mailings are concerned, it is the mailer you need to contact, please remember it can take a month or two for such requests to take effect as mailings are often prepared well in advance.

Debt Collection

The Mailing Preference Service aims to reduce personally addressed unsolicited direct mail and is unable to stop mail from Debt Collection Agencies since they are chasing an outstanding debt rather than selling their products or services. If you wish to stop this type of mail, you will need to contact the company directly.

Political

Where mailings from political parties are concerned, it is the mailer you need to contact. MPS does not cover government circulars or policy mailings from political parties, as it is not thought appropriate that we come between government and population or MPs and constituents.

Not Personally addressed

Mailings addressed to “The Occupier”, “The Householder”, The “Car Owner” etc can only be stopped by contacting the mailers directly asking them to suppress your address details from their listings.











Please can you provide us with the name and address as per the mailing.

Select address from the list below:

If you can’t find your address in the drop down list please enter manually in the fields below

Please can you provide us with your contact details:

Select address from the list below:

If you can’t find your address in the drop down list please enter manually in the fields below











Please can you provide us with details on the mailing that you wish to complain about

In order for the Mailing Preference Service to investigate your complaint we need to see a copy of the mailing. We need to be able to see the address panel which has your name and address on the mail that you received.

You have 3 options to send us a copy of the mailing:

Electronic copies of mailing

  1. If you are able to please upload a scanned copy of the file and continue with the rest of the below form:

    File upload

    Uploading the file. Please wait...
  2. If you have a smart phone or device and are able to take a picture of the mailing please ensure that the photo(s) include the company sending the mail and clearly display the address panel with your name and address.

    You can email the photo(s) to mps@dma.org.uk directly after completing this complaint form and quoting reference: {{$storage.ref_no}} (Please note that we will only hold complaints for a maximum of 24 hours without an electronic photo provided)











Complaint Summary

Mailing Type
Personally addressed unsolicited direct marketing mail

Consumer

Title
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Forename
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Surname
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Address
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Town
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Postcode
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Contact detail

Title
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Forename
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Surname
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Address
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Town
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Postcode
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Telephone
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Email
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Company name
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Ref no
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Attachments
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Your complaint is sent.